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"Stölzle creates great products that I believe have helped our company and the restaurants I have been involved in not only maximize profit, but also give a great quality product to my guests. I can remember for years watching our waiters take the glasses, polish them and wonder how many glasses would break that evening. We were in the separate stem, separate bowl situation for so many years. Stölzle came around and gave us glasses that I watch with absolute joy as my servers polish--and I don't lose three, four, five glasses every single server shift.

I always have glasses when I need them, when they're promised. The bottom line is- I'm looking to satisfy my guests, I'm looking to satisfy my financial statements here at the restaurant, and what I get [with the Stölzle product] is the full picture. Our costs are down regularly because of using this particular glassware, and my guests are constantly satisfied. For that, I want to say 'thank you' to Stölzle."

Mickey Bakst, General Manager
Charleston Grill

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Shipping & Returns

Stölzle-USA offers FedEx Standard Delivery shipping from our South Carolina warehouse to anywhere in the United States. Most standard shipments are scheduled to arrive within 5 - 7 business days except to Hawaii, Alaska, and Puerto Rico. Transit times for standard ground services do not include Saturdays, Sundays, or holidays. Transit times for home delivery, do not include Sundays, Mondays, or holidays. Any orders placed after 2 pm EST will be processed the next business day. Any orders placed after 2 pm EST on a Friday will be processed the following business day. When you place an order on Stolzle-USA.com, the shipping charges will be added to the final cost of your order upon checkout. Shipping is calculated as follows:

Order	Shipping & Handling
$1.00 to $24.99	$6.95
$25.00 to 49.99	$8.95
$50.00 to 99.99	$12.95
$100.00 to 149.99	$17.95
$150.00 to 199.99	$19.95
$200.00 to 249.99	$24.95
$250.00 to 399.99	$29.95
$400.00 to 599.99	$49.95
$600.00 and greater	$59.95

Returns
At Stölzle we are committed to the satisfaction of our customers. If you are not 100% satisfied with your purchase, simply return the order within 30 days for an exchange, credit or refund. Please follow these steps:

Call or email us for a return number or authorization within 30 days of the date of purchase. Please send your emails to:
pura@Stolzle-usa.com or call 843-767-1994 ext 209.
Pack items securely in the original box or shipping carton and send to:
Stölzle-USA
7219 Investment Dr
North Charleston, SC 29418
Please return merchandise in new condition and with your PACKING SLIP. Please write the return authorization number on the box.
This policy only applies to items purchased on Stölzle-USA.com Web site and not through 3rd party Web sites or retail stores.
Call tags will only be provided for:
1. Defective products
2. Incorrect shipments
Customer will be responsible for return freight except when:
1. Products are defective
2. Incorrect shipments are caused by Stölzle
Refunds are processed within four weeks after merchandise is received; however, in most cases it will take less then four weeks. All refunds will be processed back to the credit card used for the transaction.